US
0 suggestions are available, use up and down arrow to navigate them
PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Operations Analyst:
-
Employment Type:
Contractor
-
Location:
Herndon, VA (Onsite)
Do you meet the requirements for this job?
Operations Analyst
Careers Integrated Resources Inc
Herndon, VA (Onsite)
Contractor
Job Title: Operations Analyst I
Quick description of the role or project story (What this role will be doing):
o Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
o Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
o Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service
o Accurately reports outages to customers accounts
o Accurately manages Estimated Restoration Times to customers
o Provides accurate and timely information to customers, and first line resolution to customer complaints
o Provides timely and accurate data for continual Service Reliability improvements
What are the top (at least 3 if possible) must have skill sets (technical/functional) which are required?
1. Verbal & Written communication skills
2. Good computer skills & proficiency working in various software applications
3. Problem resolution & analytical thinking
What are the top nice to have skill sets?
1-5 years related experience
What soft skill requirements do you have (team fit and personality requirements) Teamwork, adaptability, attention to detail
Are there any specific companies/industries or ideal background youd like to see in the candidates experience? Utility companies, 911 dispatchers, Military background, call centers
Minimum HS diploma required
Quick description of the role or project story (What this role will be doing):
o Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
o Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
o Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service
o Accurately reports outages to customers accounts
o Accurately manages Estimated Restoration Times to customers
o Provides accurate and timely information to customers, and first line resolution to customer complaints
o Provides timely and accurate data for continual Service Reliability improvements
What are the top (at least 3 if possible) must have skill sets (technical/functional) which are required?
1. Verbal & Written communication skills
2. Good computer skills & proficiency working in various software applications
3. Problem resolution & analytical thinking
What are the top nice to have skill sets?
1-5 years related experience
What soft skill requirements do you have (team fit and personality requirements) Teamwork, adaptability, attention to detail
Are there any specific companies/industries or ideal background youd like to see in the candidates experience? Utility companies, 911 dispatchers, Military background, call centers
Minimum HS diploma required
Get job alerts by email.
Sign up now!
Join Our Talent Network!