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Job Requirements of Customer Service Representative:
-
Employment Type:
Contractor
-
Location:
Edison, NJ (Onsite)
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Customer Service Representative
Careers Integrated Resources Inc
Edison, NJ (Onsite)
Contractor
Job Title : Customer Service Representative I
Job Location: Edison, NJ
Job Duration: 3 Months (possibility of extension)
Payrate: $18 - $19/ hr. on w2
Core Responsibilities:
Job Location: Edison, NJ
Job Duration: 3 Months (possibility of extension)
Payrate: $18 - $19/ hr. on w2
Core Responsibilities:
- Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner.
- Ensure any changes or revisions to orders are properly documented and communicated.
- Provide necessary documents to operations/warehouse department.
- Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.
- Ensure all customer related documentation is complete and filed.
- Processes RMAs and credits. When necessary forward credits to customers and corporate finance.
- Oversee/manage Paper vision.
- Attend and participate meetings as required.
- Answer incoming calls.
- Oversee the resolution of all customer complaints.
- Ensure communications are comprehensive and thorough.
- Report all complaints to supervisor when applicable.
- Provide customers missing or misplaced documents including but not limited to invoices and BOLs.
- Provide effective support to sales team.
- Greets and screens visitors and telephone call and notifies staff members or records and relays messages.
- Monitors admittance to facility assuring admittance is authorize employees and vendors only.
- Complete miscellaneous customer care functions and special projects as assigned.
- Complete reports and maintain documentation as required.
- Performs other duties as assigned.
- High School diploma or GED equivalent.
- One to two years related experience and/or training; or equivalent combination of education and experience.
- System Implementation preferred.
- Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook.
- Oral and written communication skills.
- Time management.
- Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Most work is performed in a temperature-controlled office environment.
- Incumbent may sit for long periods of time at a desk or computer terminal.
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
- Stooping, bending, twisting, and reaching may be required in the completion of job duties.
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