Phlebotomy - PSC Greeter

Job Title: Phlebotomy - PSC Greeter
Job Location: Lawrenceville GA
Duration: 3+ months of Contract with temp-to-hire
Shift: Mon - Fri 8:00AM - 5:00Pm, Sat. 8:00Am - 1:00Pm 

Summary:
Responsible for front office operations at the Patient Service Center (PSC), including customer service, data entry, insurance processing, and office supply management. May support multiple locations and be cross-trained as a PSR I during high-volume periods.

Key Responsibilities:

• Greet and assist patients in a courteous and professional manner.

• Assist patients with kiosk sign-in and verify accuracy of information.

• Contact clients to obtain patient orders and follow up as needed.

• Handle customer inquiries and provide accurate information.

• Answer phones using a professional greeting that includes company name and personal identification.

• Ensure compliance with HIPAA regulations and use test translation tables appropriately.

• Perform basic clerical duties, including filing, faxing, mail preparation, and data entry.

• Maintain adherence to departmental protocols, manuals, and policies.

• Follow attendance and punctuality guidelines.

• Restock and organize office supplies as needed.

• Complete required training and participate in quality assurance efforts.

• Assist with special projects and perform other related duties as assigned.

• Report and document customer complaints per established protocols.

Qualifications:

• Experience: Minimum of 1 year in customer service.

• Education: High School Diploma or equivalent (required).

• Language Requirement: Must be bilingual in English and Spanish.

• Preferred Knowledge: Familiarity with medical terminology is helpful but not requ