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IT Field Services Technician in San Francisco, CA at Integrated Resources, Inc

Date Posted: 1/13/2019

Job Snapshot

Job Description

Job Function Summary:
Typically found in large central departments serving multiple departments or units, this family involves providing day-to-day advanced consultation, training, instruction and troubleshooting / problem-solving to technical staff and end users for hardware, software, network and related computer systems, handheld and peripheral devices and ensures their operation for individuals and groups of computer users. Analyzes, recommends, installs, configures and evaluates systems and tools for internal and end user use. Develops and conducts tests of hardware and software and reports on configurations and behavior. Develops and provides technical documentation and training. Assesses needs and recommends hardware and software acquisitions and upgrades.
 
Requirements:
Work location: mission bay 1825 4th street and MCB 1855 Folsom st. - via use of CLIENT shuttles
Shift Hours: 7AM-6PM, weekend and after hour variable maybe required as well.  
 
Knowledge, Skills and Abilities Req / Pref
  • Demonstrated expert proficiency supporting MS Windows XP, Windows 7, Windows 10, MacintoshOS X, and MS Office. Proficiency with troubleshooting MS Word, Excel, and Outlook.
 
REQ
  • Ability to act as a Desktop Hardware & Software consultant helping customers purchase theappropriate Hardware & Software for their needs.
REQ
  • Ability to troubleshoot and support network connections for workstations and printers, VPN,and wireless environments.
REQ
  • Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices – Windows, Macintosh, Android and iOS.
REQ
  • Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot. Ability to follow Desktop Support process in an enterpriseenvironment such as, Customer Onboarding, Desktop engineering tools and services,Financial management Policies and Service, Security processes & tools, and CustomerOutreach & Tools.
REQ
  • Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. High degree of collaboration skills and the ability to workwell in small teams and cross functionally. Knowledge of Collaboration tools & Service.
REQ
  • Working knowledge of server internals, especially as needed for troubleshooting and isolating issues.
REQ
  • Advanced skill at creating technical documentation for complex processes and applications.
REQ
  • Experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non-technical information in a clear and concise manner. Ability to develop and deliver advanced desk-side training, basic desk-side training,basic group training.
REQ
  • General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services.
REQ
  • Demonstrates problem-solving skills.
REQ
  • Working knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.
REQ
  • Effective skills at technical and administrative work direction, and proficiency in project management basics.
REQ
  • Excellent customer service skills.
REQ
  • Demonstrated judgment to delegate / escalate issues appropriately. High degree of self-motivation and flexibility. Must be exceptionally resourceful, detail-oriented, and haveoutstanding organization skills. Ability to Maintain task scheduling and prioritization, to meetthe deadlines of ITFS staff and customers.
REQ
  • Understanding of IT Service Management, incident and request management with-in anEnterprise environment
REQ
  • Ability and flexibility to support a 7x24 clinical environment with potential on-call responsibilities.
REQ
  • Minimum two years of experience in a desktop support or help desk position, supporting Windows and Macintosh computers in a complex networked environment and/or equivalent experience/training
REQ  
Education, Licenses and Certifications:
List Education, Licenses and Certifications a candidate must possess or meet to be considered for the position. You may also select any of these attributes as being preferred. These will be included in the job posting/advertisement and will be used to screen applicants.
  Education Req / Pref Education Req / Pref Bachelor's degree in related area and / or equivalent experience / training REQ   Licenses Req / Pref Licenses Req / Pref Valid State of California Driver's license is preferred, since auto travel to other sites may be required PREF   Certifications Req / Pref Certifications Req / Pref Relevant technical certification (Microsoft, Apple, A+, PMP, ITIL, MCP, MSCE, MSCA, CCNA, HDI, etc.) PREF