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Customer Service Representative III in Alpharetta, GA at Integrated Resources, Inc

Date Posted: 12/6/2018

Job Snapshot

Job Description

Duration:0-3 month(s)

Description/Comment:Maintain daily contact with key client contacts and perform data entry / order processing within specified system. Document and report on status of pending inquiries regarding account problems, plus some outgoing phone calls. Experienced position that requires a Bachelors or Masters degree and 5-8 years of experience.

Additional Job Details: Job Description Summary The Customer Service Representative brings an action to a customer s needs by following established guidelines and standard work practices. This role requires basic data management and analytical skills, systems/supply chain knowledge, and strong communication skills (written and verbal). Primary responsibilities include managing customer orders that are received via phone, EDI, fax, or e-mail. A Customer Service Representative (CSR) will also serve as the first tier of support for product knowledge and technical questions. CSRs are required to have exceptional communication (written and verbal) skills. The incumbent is responsible for addressing order management issues that are impacting service and sales. Job Description Qualifications o Education and or experience in a Logistics or Customer Service function o Bachelor s Degree is preferred o Basic analytical capability and Microsoft Excel data management skills o Strong written and verbal communication skills o Able to build sustainable relationships (internal and external) Principle Accountabilities o Provides first-line phone support for customers calling into the 1-800 number, fax, and e-mail support. o Comply with standard work practices to ensure consistent and reliable service in support of department phone/fax metrics. o Lead/participate in inside selling initiatives directed at targeted accounts and/or product categories. o Address order fulfillment, product technical questions, and supply chain related issues for a variety of direct and distributor accounts. o Identify opportunities to improve work team and department efficiency and participate in the implementation of those opportunities. o Demonstrating an expertise is Customer Service related processes, policies, and systems. o Support the development of a culture of continuous improvement by supporting LEAN concepts, tools, and methodologies to eliminate waste in all we do. o Support the implementation of strategic projects and corporate driven initiatives, such as SAP Enhancements, Distribution Network changes, Salesforce.com implementation. Important Tools and Systems SAP, Salesforce.com, Basic Microsoft Excel Skills, an understanding of Continuous Improvement (Lean Six sigma) tools. o External Customers Distributor partners, Direct end-users Internal Customers Corporate Transportation (CTT), Product Supply, Regulatory, Quality, Corporate Financial Services (CFS), Halyard Distribution Centers, Global Sales and Marketing.