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Customer Care Associate (547593) in San Diego, CA at Integrated Resources, Inc

Date Posted: 11/24/2018

Job Snapshot

Job Description

Description:This position is a frontline service position communicating to Magellan's members and providers Magellan programs, policies, and procedures. Responsibilities include answering incoming calls on eligibility, benefits, claims, and authorization of services from providers and members. Responsibilities also include the administration of intake documentation in the appropriate systems. Overall, the Customer Service Associate is expected to provide outstanding service to our internal and external customers and strive to resolve member and provider needs on the first call. The CSA provides outstanding service while also achieving operating performance rating of meets or exceeds call center production standards.

Requirements/Certifications:
- Markups not to exceed 40%
- Feel free to also submit to req. no. 547592
- 4 openings; starts will be "first come, first served" based upon clearance
- 2+ years of call center experience in the healthcare industry
- HS diploma/GED Required
- Must be able to work both 8:00 AM - 4:30 PM, 8:30 AM - 5:00 PM
- Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.-Must be able to maneuver through various computer platforms while verifying information on all calls.-Must be able to talk and type simultaneously.

-Must be flexible in scheduling and comfortable with change - customer service is an ever-changing environment.-Responsible for meeting call handling requirements and daily telephone standards as set forth by management.-Must agree to observing service for the purpose of training and quality control.
-Potential temp to hire