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Job Requirements of Help Desk Analyst:
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Employment Type:
Contractor
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Location:
Richmond, VA (Onsite)
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Help Desk Analyst
Careers Integrated Resources Inc
Richmond, VA (Onsite)
Contractor
Job title:- Help Desk Analyst 4
Location:- North Chesterfield, VA
Duration:- 10 Months (High possibility of extinction)
Job Description:
Location:- North Chesterfield, VA
Duration:- 10 Months (High possibility of extinction)
Job Description:
- The Help Desk Analyst will support client new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event.
- The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a clients account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.
- Advanced computer skills are required that aligns with the Job Description.
- Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills
- Good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
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