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Call center representative

Careers Integrated Resources Inc Phoenix, AZ (Onsite) Contractor
Job Title: Call Centre Representative
Location: Phoenix Client 85040
Duration: 6 Months Assignment

Job Description:
  • The Call center Representative will work directly with other coordinators to ensure quality of work delivered, performance/productivity benchmarks are met, and all compliance related issues are properly addressed, trained and coached on a consistent basis. Provide call center outreach to members related to referrals, gaps in care and services needed. Assist with appointment scheduling, transportation scheduling and referral assistance.

Responsibilities:
  • Utilizes critical thinking and judgment to collaborate and inform the case management/concurrent review process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management/concurrent review tools and resources.
  • Will assist with auth creation, appointment scheduling, and outreach to members, referral follow up.

Required Experience:
  • Call center experience
  • Preferred strong customer service skills
  • Strong problem-solving and analytical skills
  • Possess strong computer navigation skills
  • Comfortable with regular feedback and development
  • Works well in a team environment
  • Must have basic medical terminology experience

Skills:
  • High school diploma or GED required, 1-2+ years of call center experience.
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Job Snapshot

Employee Type

Contractor

Location

Phoenix, AZ (Onsite)

Job Type

Entry Level

Experience

Not Specified

Date Posted

05/13/2025

Job ID

25-46087

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