US
0 suggestions are available, use up and down arrow to navigate them
PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Patient Support Specialist:
-
Employment Type:
Contractor
-
Location:
Hanover, NJ (Onsite)
Do you meet the requirements for this job?
Patient Support Specialist
Careers Integrated Resources Inc
Hanover, NJ (Onsite)
Contractor
Job Title: Patient Support Specialist
Location: Whippany, NJ 07891
Duration: 6 months+ Contract (Possible Extension)
Pay Rate: $19/hr. on W2
Reporting To: Supervisor
Job Summary:
Key Responsibilities:
Why Work With Us:
Required / Preferred Qualifications:
Location: Whippany, NJ 07891
Duration: 6 months+ Contract (Possible Extension)
Pay Rate: $19/hr. on W2
Reporting To: Supervisor
Job Summary:
- Responsible for providing patient health care services that enable access to prescription medications.
- Interacts directly with patients, physicians, and/or pharmacies to support access to care through the client’s copay assistance programs.
- Part of a concierge-style “white glove” service team that manages the patient experience from start to finish by providing program information, eligibility verification, reimbursement support, and guidance to ensure ease of use.
- Requires extreme customer empathy, strong soft skills, and experience in patient care or health care case management engagement.
Key Responsibilities:
- Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies.
- Provide support for access to care and reimbursement needs, focusing on patient empathy and the consumer experience.
- Ensure patients understand program goals and drive medication adherence.
- Process claims or answer phones as needed based on volume.
- Escalate requests when necessary and engage internal teams such as Program Management, IT, and other Contact Center teams to resolve issues.
- Perform other assignments as required.
- Assist other departments with administrative tasks, such as mail sorting or claims processing, as needed.
Why Work With Us:
- Immerse yourself in an excellent company culture with fun events and volunteer opportunities.
- Competitive benefits including medical, dental, vision, and more.
- 401k package with a dollar-for-dollar match.
- Generous PTO and paid holiday days.
- Opportunities for professional and personal growth in a team-oriented atmosphere.
Required / Preferred Qualifications:
- Call center operating metrics and performance management experience (a plus).
- Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus).
- Willingness to be trained to support programs, clients, and/or job functions.
- Experience with third-party systems (SelectRx, Pro-Care, FSV) (a plus).
- Experience with call center software (Five9, In-Contact, or similar) (a plus).
- Fluent in English/Spanish (a plus).
- 1+ years of health care or case management experience in a high-volume contact center or similar environment preferred.
- Strong communication skills: convey information clearly, actively listen, write effectively, and use correct spelling, grammar, and punctuation.
- Customer focus: high empathy and emotional intelligence, with dedication to patient service.
- Adaptability: able to navigate a variety of situations effectively.
- Problem-solving: think critically and resolve issues efficiently.
Get job alerts by email.
Sign up now!
Join Our Talent Network!