Pre-Access - Central Scheduler I

Duties:

Job Summary:

-Utilize multiple systems to perform all scheduling functions as needed.

-Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance

-Providing patients with preparation and location information.

-Correctly collecting and inputting patient data into the system.

-Validating patient insurance and explaining benefits as needed.

-Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.

-Acting as a mentor for new hires as needed.

-Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

-Performs other duties as assigned.

Skills:

Required Skills & Experience:

-Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

-Customer Service Etiquette.

-Basic Medical Insurance Knowledge.

-Intermediate Computer Operating Knowledge.

-Multi-Channel Phone Experience.

-30+ WPM Typing Speed.

-Active Listening.

-Reading Comprehension.

-Critical Thinking.

-Active Learning.

-Complex Problem Solving.

Preferred Skills & Experience:

-N/A

Education:

Required Education:

-High School Diploma or equivalent.

OR

-Four (4) years of revenue cycle experience.