Phlebotomist I

Job Title: Patient Services Representative I (PSR I)
Location: Carmel, NY
Duration: 1 - 2 Months with Possibility of Extension
Pay Range : $17.00/hr - $21.00/hr on W2
State of Credentials Licenses Required: NY state Phlebotomy certificate
Shift/Time Zone:7am -3:30pm Monday to Friday every other Saturday 8am-12pm

Position Overview:
The Patient Services Representative I (PSR I) serves as the first point of contact for patients seeking medical services. The PSR I is responsible for efficiently and accurately drawing blood samples and preparing specimens for laboratory testing, ensuring both patient safety and specimen quality. This role demands a combination of technical expertise in phlebotomy, exceptional customer service skills, and the ability to work independently while maintaining confidentiality and adhering to established procedures.

Key Responsibilities:

1. Specimen Collection & Processing:

   • Draw blood samples from patients (including pediatric and geriatric patients) with skill and accuracy.

   • Ensure all blood samples are properly labeled, processed, and prepared for laboratory analysis.

   • Maintain a safe, clean, and professional environment for both patients and staff.

2. Patient Interaction & Communication:

   • Establish a trusting rapport with patients, explaining procedures and alleviating concerns.

   • Demonstrate confidence and professionalism in all patient interactions.

   • Ensure patient comfort and safety throughout the specimen collection process.

3. Operational Excellence:

   • Perform all duties with accuracy, efficiency, and attention to detail.

   • Adhere to all operational protocols and safety standards.

   • Meet or exceed daily goals and targets for specimen collection and processing.

4. Record Keeping & Documentation:

   • Maintain and update patient records and documentation with accuracy.

   • Ensure compliance with all confidentiality requirements and regulatory standards.

5. Team Collaboration:

   • Collaborate with team members and supervisors to ensure smooth operations.

   • Actively contribute to a positive, professional environment.

6. Compliance & Safety:

   • Follow all workplace safety procedures to ensure a secure environment.

   • Comply with all regulatory and company policies regarding patient care, confidentiality, and specimen handling.

Required Skills & Qualifications:

• Phlebotomy Expertise: Proficient in performing blood draws for a diverse range of patients (pediatric, geriatric, and adult).

• Medical Training: Medical assistant or paramedic training preferred.

• Certification: Phlebotomy certification is preferred and required in specific states (California, Nevada, Washington).

• Customer Service Experience: Prior experience in a customer-facing role, such as retail or service environments.

• Data Entry: Strong keyboard and data entry skills.

• Work Flexibility: Willingness to work in a fast-paced environment with variable hours, including weekends, holidays, on-call shifts, and overtime.

Educational Requirements:

• High school diploma or equivalent.

• Medical Assistant or Paramedic training is a plus.

Preferred Experience:

• At least 6 months of experience in phlebotomy.

• One or more years of experience in a similar role is preferred.

Core Competencies & Leadership Behaviors:

• Leadership: Display leadership behaviors through proactive actions, promoting a positive work environment.

• Process Excellence: Demonstrate the ability to maintain high standards of quality and operational efficiency.

• Confidentiality & Accuracy: Maintain patient confidentiality and ensure accurate documentation.

• Empathy & Patient Focus: Display compassion and sensitivity in dealing with patients, while upholding professional boundaries.