Customer Advocate I

Onsite
Contract to hire

This position is responsible for researching and responding to telephone and written inquiries in a prompt, accurate and objective manner.

JOB REQUIREMENTS:* High School Diploma or GED- Education verification is not required.
•1 year customer service experience in a health care or health insurance environment.
•Experience evaluating customer situations, making decisions, and responding quickly to questions.
•Data entry and/or typing experience.*Interpersonal, analytical, organizational and independent decision making skills.
•Clear and concise verbal and written communication skills.

PREFERRED JOB REQUIREMENTS:
1 years customer service experience.
•6 months data entry experience in an office environment.*Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
•Knowledge of medical terminology and anatomy.*Referral preference given to applicants able to take and meet testing criteria.