Customer Advocate I

Job Title: Customer Advocate I
Location: Springfield, IL
Duration: Contract to Hire (3 months contract)

Job Description:
This position is responsible for researching and responding to telephone and written inquiries in a prompt, accurate and objective manner.

Job Requirements:

• High School Diploma or GED- Education verification is not required.
• 1 year customer service experience in a health care or health insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.*Interpersonal, analytical, organizational and independent decision-making skills.
• Clear and concise verbal and written communication skills.

• 1 year customer service experience.
• 6 months data entry experience in an office environment.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Referral preference given to applicants able to take and meet testing criteria.