Cardiac Care Coordinator

Job Title: Cardiac Care Coordinator
Location: Malvern, PA
Available Location: Melville, NY/ Malvern, PA / Norfolk, VA/ San Francisco, CA/ Pleasanton, CA/ Hamilton, NJ
Duration:12 months+

Pay range: $40 - $50/hr. on W2
 
This can be a hybrid role for the following schedules. - 3 days in the office and 2 remote or 2 in and 2 remotes.
These roles can be for 4 (10-hour days) or 5 (8 hour days). Start times will be between 8am and 10am except Malvern. Malvern will have hours of  8 am - 5pm.
 
Notes from the manager:
We are seeking someone that has been in a Device Clinician or Device Technician role in the past that has CRM expertise with one of the four manufacturers.
Successfully completed CIED Remote Monitoring Course, 1 - 2 years direct experience

• Experience with in-office and remote CIED interrogations of all four medical device manufacturers (Biotronik, Abbott, Boston Scientific, and Medtronic) or previous field clinical specialist experience with one of the four manufacturers
• Experience utilizing all four home monitoring websites preferred
• 2 - 5 years related industry experience

 
Licenses/Certifications:

• CCDS, CEPS, CDRMS preferred
• CRAT/CCT Required

 
Essential Duties/Responsibilities:

• Analyze and Interpret CIED transmission data autonomously using company software provided
• Process alert and scheduled transmissions independently, without oversight
• Document findings clearly and concisely following company protocol on reporting requirements, standards, and format
• Escalate device abnormalities through company workflow process
• Escalate urgent and emergent abnormalities directly to the customer
• Meet or exceed quality and productivity standards
• Provide troubleshooting support as requested
• Complete all assigned and required training; stay up to date on developing clinical knowledge, specifically ECG rhythm interpretation
• Follow all company and departmental policies and procedures
• Work directly with patient engagement team to re-engage disconnected patients
• Maintain manufacturer portals, patient schedules, and alert programming
• Stay current on new products, solutions, and CIED management offerings

 
Other Duties/Responsibilities

• Early phases of mentorship and peer training support
• Customer facing calls and communication
• Review and act on all recall and advisory patient lists
• Cross-functional collaboration

 
Education and Experience Requirements
•       Education:    High School Diploma or General Educational Development (GED)
•       Relevant Work Experience:
o       Successfully completed CIED Remote Monitoring Course, 1 - 2 years direct experience
o       Experience with in-office and remote CIED interrogations of all four medical device manufacturers (Biotronik, Abbott, Boston Scientific, and Medtronic) or previous field clinical specialist experience with one of the four manufacturers
o       Experience utilizing all four home monitoring websites preferred
o       2 - 5 years related industry experience


•       Licenses/Certifications:
o       CCDS, CEPS, CDRMS preferred
o       CRAT/CCT
 
Required Knowledge, Skills, and Abilities
o       Expert arrhythmia recognition and interpretation
o       Intermediate to expert CIED management fundamental knowledge
o       Intermediate to expert electrogram (EGM) interpretation skills
o       Intermediate to expert knowledge and navigation of the external manufacturer portals
o       Basic understanding of how company products and solutions offer value to the customer
o       Follow all HIPAA related guidelines
o       Proficiency using a computer and Microsoft Office (Word, Excel, and Outlook); comfortable using telephone and computer to perform job responsibilities
•       Communication Skills (Verbal/Written):
o       Strong verbal and written communication skills; ability to thrive in a fast-paced call center environment
o       Ability to communicate effectively with internal and external customers, maintain positive rapport