Manager of Administration

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

We are looking for a skilled and motivated manager to join our Enterprise Core Support team from the Service Management Office (SMO) of the Information Technology & Services (EITS) within Client. The ideal candidate will be responsible for analyzing, designing, and implementing technology solutions that enhance the efficiency and effectiveness of healthcare delivery. This role requires a strong understanding of healthcare processes, excellent analytical skills, and the ability to bridge the gap between technical and non-technical stakeholders. The candidate should be proficient in ITIL 4 (including ITSM) practices and principles to ensure alignment with industry standards, especially in Service Level Management.



General tasks and responsibilities will include:

Collaborate with healthcare professionals to gather and document business requirements using ITIL 4 methodologies.

Analyze current healthcare IT systems and workflows to identify areas for improvement

Develop functional specifications and business requirements documents for new technology solutions

Conduct data analysis to support decision-making and strategic planning, utilizing ITIL 4 practices.

Facilitate communication between IT teams and healthcare departments to ensure alignment of technology solutions with business needs

Participate in the design, testing, and implementation of new digital technologies and systems, adhering to ITIL 4's iterative progress and feedback approach.

Monitor and evaluate the performance of implemented solutions to ensure they meet business objectives utilizing continual improvement practices.

Provide training and support to end-users on ITIL 4 processes and practices, such as Incident, Request, and Knowledge management, with the concentration of Service Level and Operation Level agreement, and new systems and technologies.

Stay updated on industry trends and best practices in healthcare information technology, including ITIL 4 updates and certifications.

Support department managers in enhancing ticket quality by reviewing current practices, proposing improvement initiatives, and translating these ideas into business requirements

Assist with the Enterprise Service Desk operation when needed, Supervise and monitor staff

Plan, assigns and reviews the work of subordinates

Directs the preparation of departmental budgets in conjunction with other departmental managers.

Coordinates the activities of the various segments of the department to assure timely and economical completion of projects.

Directs the preparation of cost estimates for current and proposed projects, reflecting the cost of equipment, man and machine hours required.

Establishes, reviews and controls documentation standards, including the development and control of forms.

Perform other duties and/or special projects as assigned