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Specialist - Emergency Communications Center
Careers Integrated Resources Inc
Lafayette, CO (Onsite)
Contractor
Job Title: Specialist - Emergency Communications Center
Job Location: Lafayette, CO
Job Duration: 2-3 Months (Possibilities of Extension)
Payrate: $20.00- $25.00/ hr on W2
Duties:
Job Location: Lafayette, CO
Job Duration: 2-3 Months (Possibilities of Extension)
Payrate: $20.00- $25.00/ hr on W2
Duties:
- Provides a centralized 24-hour warning point service (private 911 operator) for covered facilities experiencing medical, facility, security, or weather-related emergency events.
- Answers, documents, and dispatches all incoming emergency line calls according to established protocols.
- Thoroughly and accurately document all calls.
- Follows specific procedures for individual facilities. Initiates notifications via required modalities (Emergency Notification System, overhead paging, etc.) as quickly as possible with a high degree of accuracy.
- Maintains a professional demeanor and adheres to established dispatch protocols.
- Monitor alarm systems (Fire alarms, infant abduction systems, nurse call systems, etc.) and respond accordingly per established protocols.
- Monitor video surveillance systems from multiple facilities.
- Report any suspicious activity to security. Assist security in monitoring active incidents.
- Report any detected irregularities from monitored systems to the appropriate personnel per established protocols.
- Monitors for and triages reports of potential hazards that may impact facility operations and reports to the Administrator on call (Client), Hospital Supervisor, or Emergency Management Duty Officer(s).
- Accurately access systems to locate patients, associates, and providers to route callers or relayed information to the correct destination.
- Respond to after-hours calls for covered practices and page staff and providers as needed and per established procedures.
- Clearly and correctly conduct overhead page announcements per established protocols.
- Assist with managing on-call schedules and entering call lists into appropriate systems for covered business units.
- Perform other call center answering and call routing functions as necessary.
- Availability for on-call shifts and mandatory overtime as necessary. Must be able to respond to alternative work locations during emergency events to maintain the continuity of call center operations.
- High School Diploma or GED.
- Strong technology proficiency, particularly in office & call center software applications, and computer & phone system hardware.
- Ability to type a minimum of 35 wpm.
- Excellent English language communication skills (written and verbal).
- Clear and effective phone skills.
- Ability to work as part of a team.
- Excellent customer service aptitude.
- Ability to multi-task and remain organized.
- Ability to stay calm under pressure.
- Strong critical thinking skills.
- Ability to work shift work (including evenings, weekends and holidays with occasional mandatory overtime).
- Recognize and report system problems, errors, or unexpected events in a timely fashion.
- Recognize the need to escalate calls to supervisors when outside of established protocols.
- Prepare written reports as needed.
- Monitor multiple streams of information simultaneously and prioritize response actions.
- Provide excellent customer service.
- Respond to all incoming calls positively and effectively per established protocols.
- Preferred Skills & Experience:
- Minimum of experience working as a telephone operator, receptionist, or previous work in a professional business environment.
- Previous experience working in a healthcare environment.
- Previous experience answering emergency calls for assistance.
- Proficiency in Spanish speaking (verbal).
- Speaking proficiency in other languages (beyond English & Spanish).
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