Provider Relations Associate Analyst

Schedule Notes:
Monday-Friday: 9:30AM-6PM
Training will be the same schedule, 6-8 weeks

Responsibilities:

• These positions will be onsite at the office in Plano, TX (1640 Dallas Pkwy, Plano, TX, 75093)
  1. Candidates must live within a 30 mile radius of the office location. Candidates that live without this radius should not be submitted at this time.
• No absences/time off will be approved during the training period and any candidates that have pre-planned time off during January/Feb (or during the 6-8 week training period) should not be submitted.

Contributes to the Provider Relations job family in a support capacity. Supports and maintains positive relationships with health care professionals within the network. Provides high quality service to health care professionals. Provide assistance regarding education, contract questions and non-routine claim issues. Coordinates communications process on such issues as administrative and medical policy, reimbursement and provider utilization patterns. Assists providers in contract compliance and credentialing issues. Assists with preparation or modification of provider contracts. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in Provider Relations.

Skills/Requirements:
TOP 3 NON-NEGOTIABLE SKILLS
Computer Proficiency
Prior Call Center Experience
Ability to work within a team environment and be a direct contributor

• Ability to convey complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
• Strong interpersonal skills, establishing rapport and working well with others
• Strong customer service skills
• Computer proficiency, willing to learn new systems
• Ability to work in a goal orientated environment
• Ability to meet high standards for attendance
• Computer proficiency, willing to learn new systems
• Previous Outbound or Inbound Call Center, 2 years is ideal
• Microsoft Suite skills
• Ability to talk and type simultaneously
• Self-starter, not afraid to ask questions when needed
• Excellent written and verbal communication skills
• Phone etiquette

Education:

• High School Diploma or Equivalent