US
0 suggestions are available, use up and down arrow to navigate them
PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Data Entry Representative (Excel Data Entry):
-
Employment Type:
Contractor
-
Location:
Palm Harbor, FL (Onsite)
Do you meet the requirements for this job?
Data Entry Representative (Excel Data Entry)
Careers Integrated Resources Inc
Palm Harbor, FL (Onsite)
Contractor
Job title: Data Entry Representative (Excel Data Entry)
Location: Palm Harbor, FL- 34684
Duration: 3 Months+ (Possible Extension)
Responsibilities:
Knowledge:
Location: Palm Harbor, FL- 34684
Duration: 3 Months+ (Possible Extension)
Responsibilities:
- Accurately entering data from various sources into designated databases and spreadsheets.
- Increase productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Build relationships with the customers by phone and email and provide continuous communication.
- Create, notate, and close actions for completed tasks and relevant interactions with technicians, property staff, and residents.
- Escalate, track, and resolve support-related issues on specific customer properties.
- Updating and maintaining existing data within databases and spreadsheets.
- Contribute to team success by consistently meeting and exceeding performance targets in speed, accuracy, and volume.
- Key Metrics: Mean Time to Resolution (respond and resolve), actions, retention, activation rate within the properties, and Net Promoter Score.
- Collaborate with various company departments to research and resolve customer issues.
- Ensure that all customer correspondence is reviewed, worked on, and responded to or forwarded to the appropriate department within 24 hours of receipt.
- Assist in resolving customer escalations.
- Assist in tracking statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.
- Approximately two hours of inbound phone time and two hours of job quality control.
- Position may require mandatory overtime when necessary to meet company metrics.
- Perform all other duties and projects assigned.
Knowledge:
- Maintain a strong knowledge of industry and company operations.
- Knowledge of all sales, installation, billing, and monitoring systems that assist in managing our business.
- Basic knowledge of accounting principles and practices.
- Proficient knowledge of Microsoft Office (Word, Excel, Access, Outlook), Internet, and other computer applications.
- Knowledge of company policies, procedures, guidelines, and practices.
Get job alerts by email.
Sign up now!
Join Our Talent Network!