Desktop Support Analyst

Job title:- Desktop Support Analyst
Location:- Ave. Lutz Fl 33549
Duration:- 06 Months

Job Description

• This position will be responsible for end user computers and peripherals installation, troubleshooting and configuration of hardware and software; processing of warranty repairs and replacements.
  

Position Concept:

• This position will be responsible for end user computers and peripherals installation, troubleshooting and configuration of hardware and software; processing of warranty repairs and replacements; collaboration with users; collaboration with field support analysts, service desk analysts, asset management team and other IT support personnel.
  

Primary Duties and Responsibilities:

• Provides on-site, remote, and phone support for business partners (IT customers)
• Installs, troubleshoots, configures, and upgrades hardware, operating system software and application software
• Provide a solution to technology related problems, issues, and questions, or escalate them to the appropriate support areas
• Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure)
• Creates support documentation for staff on how to properly use, fix, and remedy software or devices
• Communicates and conducts self as a professional customer service representative
• Organize, maintain, and track equipment and parts for equipment repair and replacement
  

Knowledge/Skills/Abilities
Required:

• Strong focus on customer service
• Excellent verbal and written communication skills and organizational skills
• Excellent problem-solving techniques and listening skills
• Maintain focus in an environment with frequent interruptions
• General knowledge of Microsoft Office applications and Windows operating systems
• Ability to analyze and repair hardware related issues on desktop and laptop computers
• Ability to lift and carry 25 pounds safely
  

Experience

• Required: 3 years of customer service experience, 3 years of related IT equipment support experience
• Preferred: 6 years of customer service experience, 6 years of related IT equipment support experience
  

Education

• Required: High School Diploma or equivalent
• Preferred: Associate or bachelor s degree in a computer-related field or business administration with concentration in computer science
  

Licenses/Certifications

• Required: Valid Driver s License
• Preferred: ITIL certification. Microsoft Certified Product Specialist (MCP), A+ Certification, or related certifications, training, or equivalent experience