Scrum Master

Job title:-  Scrum Master
Location:- Richmond, VA 23219
Duration:-  12 Months
 
Qualifications:

• 3 - 6+ years of experience serving as a Scrum Master or Agile Coach, with demonstrated expertise in Scrum and Kanban practices.
• Proven experience leading Agile transformations within operational, infrastructure, or production support environments (not limited to software development).
• Experience supporting network operations teams, with familiarity in enterprise networking concepts (routers, switches, firewalls, load balancers, etc) preferred.
• Strong knowledge of flow-based systems, Kanban principles, and Lean practices, particularly in environments with high levels of unplanned work.
• Experience implementing Agile practices for teams new to Agile methodologies.
• Hands-on experience with Jira Software and Jira Align, including backlog management, workflow configuration, reporting, and metrics tracking.
• Experience operating within scaled Agile environments (e.g., SAFe or equivalent frameworks).
• Demonstrated ability to coach teams through Agile maturity, continuous improvement, and sustainable delivery practices.
• Strong understanding of incident management, operational risk, and high-severity event coordination.
• Experience supporting network, infrastructure, or IT operations teams preferred.
• Agile certifications preferred (e.g., CSM, CSP, PMI-ACP, ICA-ACC, or equivalent).

 
Responsibilities:

• Lead the adoption and implementation of Agile and kanban practices within a network operations team transitioning from traditional delivery models.
• Design and optimize a kanban system tailored to network operations, including workflow states aligned to incident response, change management, and operational support processes.
• Facilitate Agile ceremonies appropriate for operations teams (e.g., stand-ups, retrospectives, service delivery reviews, backlog refinement).
• Guide the team in effectively managing high severity incidents, outrage recovery efforts, maintenance windows, and emergency changes without compromising overall workflow stability.
• Coach team members and stakeholders on Agile principles, flow-based delivery, and operational agility.
• Partner with leadership to align team objectives with organizational goals and scaled planning structures within Jira Align.
• Implement metrics and reporting that support operational transparency, including cycle time, lead time, throughput, aging work, and capacity trends.
• Guide the team in managing unplanned work and high-severity incidents without disrupting overall flow and commitments.
• Foster a culture of accountability, collaboration, and adaptability within a fast-paced network operations environment.
• Ensure Jira Software and Jira Align are effectively utilized to provide visibility into work intake, prioritization, dependencies, and outcomes.
• Promote continuous improvement by identifying process bottlenecks, reducing work-in-progress overload, and improving response and recovery times.
• Collaborate with cross-functional partners across network, infrastructure, and production support functions to improve coordination and delivery.