PSC Greeter

Job Title: PSC Greeter
Job Location: Rockville Centre, NY
Job Duration: 3+ months
Shift: Monday to Friday, 6:30 AM to 1:30 PM; Saturday, 7:00 AM to 11:30 AM.
 
Pay Rate: $20/hr. on W2
 
Job Summary:
The PSC Front Office Representative is responsible for managing all front office duties at the Patient Service Center. This includes customer service, patient check-in support, data entry, insurance billing and payments, problem resolution, and ensuring compliance with HIPAA regulations. The role may require supporting multiple locations and assisting during high-volume periods.
 
Responsibilities:

• Greet and assist patients in a courteous and professional manner.
• Assist patients with kiosk sign-in and ensure accuracy.
• Handle customer inquiries and provide timely assistance.
• Contact clients to obtain necessary patient orders.
• Perform clerical duties such as filing, faxing, mailing, and data entry.
• Answer telephone calls professionally, stating the company name, self-identification, and offering assistance.
• Follow established procedures for reporting customer complaints.
• Ensure compliance with HIPAA regulations and company policies.
• Read, understand, and follow departmental manuals, including Procedure, Safety, Compliance, Quality Assurance, and Employee Handbook.
• Assist with stocking and ordering office supplies.
• Complete all required training.
• Support special projects and perform additional duties as assigned.
• Demonstrate organizational values and maintain professionalism.
• Adhere to attendance and punctuality guidelines.

 
Required Experience: Minimum one year of customer service experience.
Preferred Experience: Experience in data entry, keyboarding, and basic computer operations.
 
Skills and Competencies:

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a high-volume environment.
• Good organizational and problem-solving skills.
• Ability to make decisions based on established procedures.
• Flexibility to work weekends, holidays, and overtime as required.

 
Education: High School Diploma or equivalent is required.
 
Physical Requirements:

• Ability to sit or stand for extended periods.
• Ability to lift up to 25 pounds and carry up to 15 pounds.
• Frequent walking, bending, reaching, and twisting.
• Strong attention to detail and visual focus.