CSC Customer Service Specialist 1

Job title: CSC Customer Service Specialist 1
Job Location: Temple TX, 76508
Job Duration: 6-7 Months (possibility of extension)
Shift: 

• Position 1: Saturday - Wednesday, 6:30am - 3:00pm
• Position 2: Thursday - Monday, 6:30am - 3:00pm
• Position 3: Tuesday - Saturday, 2:00pm - 10:30pm
• Position 4: Saturday - Wednesday, 2:00pm - 10:30pm

Job Summary:

• Competency checklists completed for both skill sets required at CR1 level.
• This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests. Ability to assist in special projects.

Duties and Responsibilities:

• Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
• Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
• Assists with the workflow and assignments for patient transporters.
• Leads or participates in projects in support of the department.
• Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
• Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
• Performs all position appropriate duties as required in a competent, professional and courteous manner.

Minimum Requirements:

Education:

• H.S. Diploma/GED Equivalent.

Experience:

• 1+ year experience required.
• Experience in an administrative support role and/or customer service preferred.
• Healthcare, call center, or dispatch service experience preferred.

Knowledge, Skills and Abilities:

• Ability to handle difficult situations; providing conflict resolution if necessary.
• Excellent customer service skills.
• Ability to read and write in the English language.
• Proficiency with the Microsoft Office Suite of software.
• Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
• Ability to be successful in a stressful, fast-paced environment.

Working Conditions:

Physical Requirements:

• Sitting in the same location or standing/walking; required to stoop, climb or lift light material (10 to 20 lbs.) or equipment.

Environment:

• Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians.

Respiratory Category:

• Job tasks do not involve exposure to respiratory particulates and the use of respiratory protection is not a condition of employment.

Hazard 1, 2 or 3:

• OSHA Bloodborne Pathogen Category 3: Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.