Property Damage Claims Specialist

Job Description: We are seeking a damage claims specialist to handle customer property damage claims that may occur allegedly due to the operations or providing of electric service. Responsibility includes the accurate and timely processing of customers claims, while conforming to state regulations and the Company s tariff. This individual will oversee the process, from the time the claim is initially received through the final determination and notification to the claimant and claim settlement, if warranted. This individual will be responsible for ensuring proper documentation, maintaining tracking reports, as well as handling customer inquiries.



Core Responsibilities

Assist in determining liability for damage claims

Ensure compliance with state regulations and Company tariff

Analyze claims to ensure losses to be paid are appropriate for event

Process claims by accepting or rejecting claimant s documentation

Maintain tracking records of all accepted and denied claims

Ensure confidentiality of claims decisions and rationale

Provide quality customer service

Handle escalated calls or route to appropriate work groups

All other duties and projects as assigned



Required Qualifications



Education

Bachelor s Degree (preferred)

High School Diploma (basic)



Experience

Minimum three (3) years experience in Claims Handling

Proficiency with all Microsoft Office products, specifically Word and Excel

Strong verbal and written communication skills

Problem-solving and conflict-resolution skills

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