Legal Support Specialist

Title: Customer Support Specialist (Legal Support) Growth Opportunity
Job Type: Full-Time
Salary: $50,000 $75,000 per year (depending on experience)
Location: Elmwood Park, NJ, Onsite, 5 days per week Elmwood Park, NJ
***Hybrid work from home / in-person is a possibility after 6 months***

Why This Role Matters
Estate planning is something many people delay because it feels complicated or intimidating. At Client, we are changing that by making the process simple and accessible.
As part of our Customer Support and Legal Support team, you will play an important role in helping customers understand the estate planning process and navigate our platform with confidence.
Many of our users rely on our support team to guide them through the process and ensure their estate planning documents are completed correctly.
You wont just be answering questions youll be helping families protect their future.

Position Overview
We are seeking a Customer Support Specialist with an interest or background in law to help customers navigate the client platform and assist with questions related to estate planning documents and the document creation process.
This role is ideal for paralegals, legal assistants, legal studies graduates, or candidates with customer support experience in legal services.
Estate planning experience is a plus but not required.
This position also offers significant growth potential, including opportunities to move into leadership or management roles as the company expands.

Key Responsibilities
Respond to customer inquiries via phone, email, screensharing and live chat
Assist users in navigating the client platform and completing estate planning documents
Help explain estate planning concepts in a clear, non-legalistic way
Support customers with document-related questions and platform guidance
Assist with account issues such as login problems, document downloads, and payments
Escalate complex legal or technical questions to the appropriate internal team
Document customer interactions in our CRM system
Help improve FAQs, knowledge base articles, and customer resources
Provide feedback to product and operations teams based on customer interactions

Qualifications
Preferred but not required:
Paralegal certification or paralegal experience
Legal assistant or law firm experience
Background in legal studies or pre-law programs
Experience in estate planning, trusts, or probate law
Customer support experience, especially in legal, fintech, or SaaS environments

Strong candidates will have:
Excellent communication and interpersonal skills
Strong attention to detail
Ability to explain complex topics in simple language
Strong problem-solving ability
Organizational and multitasking skills
Interest in estate planning, legal services, or legal technology
A positive attitude and willingness to learn

Who Thrives at client
The people who succeed in this role tend to be:
Naturally curious and eager to learn
Comfortable taking initiative and solving problems independently
Strong communicators who enProduct helping people
Interested in growing with a company and taking on more responsibility over time
Excited about working in a fast-growing legal technology startup
If you enProduct helping people, learning about estate planning, and growing your career alongside a company, youll likely thrive here.

Career Growth Opportunity
This position offers significant growth potential as clients expand.
Team members who demonstrate strong performance and leadership ability may have opportunities to move into roles such as:
Customer Support Team Lead
Customer Experience Manager
Legal Operations Manager
Product Support Specialist
We are looking for individuals who want to grow with the company and help shape the future of our support and legal operations teams.