ENTRY Phlebotomist I

Location: Jacksonville, FL
Duration: 6+ Months (Possibility of Extension)
Schedule: Monday–Friday, 6:30 AM – 3:30 PM | Rotational Saturdays, 7:00 AM – 12:00 PM

The Entry Phlebotomist I / Patient Services Representative I (PSR I) serves as the organization’s first point of contact for patients, delivering compassionate, professional, and attentive service. This role focuses on greeting patients, assisting with check-in processes, maintaining a clean and organized waiting area, and supporting phlebotomy staff during breaks.

As part of a structured development pathway, the Entry PSR I will receive phlebotomy training and is expected to learn specimen collection skills to support long-term career growth within the company.

• Greet patients promptly and courteously upon arrival, addressing questions and concerns with empathy and professionalism.
• Assist patients with check-in procedures using self-service kiosks or handheld tablets.
• Maintain the cleanliness, safety, and overall presentation of the lobby/waiting area at all times.
• Explain procedures and visit expectations to patients in a clear, reassuring, and accurate manner.
• Provide coverage for breaks when other phlebotomists are unavailable.
• Maintain accurate records, documentation, and confidentiality of patient information.
• Follow daily workflows and tasks assigned by the area supervisor, completing all duties accurately and on time.
• Participate fully in training to develop phlebotomy skills, including proper venipuncture techniques, specimen collection, and specimen processing.
• Once trained, perform both forensic and clinical specimen collection according to established protocols and safety standards.
• Uphold company values, policies, safety requirements, and professional conduct standards.

• Strong customer service abilities and the ability to assist patients with compassion and efficiency.
• Willingness to learn phlebotomy and take part in skill development during downtime or when needed for coverage.
• Ability to maintain professionalism, confidentiality, and accuracy in a fast-paced environment.
• Reliable transportation to/from the worksite — rideshare, bus, or drop-offs are not considered reliable.
• MUST be punctual, available for scheduled shifts, and able to work full shift hours consistently.
• Must live within a 20–25 minute commute to ensure consistent on-time attendance.
• Excessive tardiness or absenteeism will result in termination.
• If a current student, the school schedule must not conflict with the required shift.

• High school diploma or equivalent required.

• 1–2 years of customer-facing experience required (retail, home health aide, hospitality, service industry, etc.).
• No prior phlebotomy experience required — full training will be provided.
• Keyboarding/data entry experience required.

• This is a front-of-house role with mandatory training in phlebotomy.
• Candidates interested ONLY in a greeter or front-desk role should not apply.
• The role is essential to maintaining an organized, safe, supportive waiting area and delivering high-quality patient service from check-in to completion of care.