Inventory Control Coordinator

Pay range: $21 to $23/h on W2 contract

Responsibilities

• Use inventory/order management electronic systems to perform on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
• Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions.
• Take direction from Site Supervisor regarding daily duties.
• Independently makes decisions and uses available resources to meet customer requirements.
• Analyzes /maintains/reconciles various customer and ULS reports to ensure customer and ULS requirements are met.
• Communicates with supervisor any customer issues or potential problems.
• Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.
• Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times Works optimally with a diverse cross-functional team.
• Embraces Practical Process Improvement (PPI) methodologies
• May perform other responsibilities as assigned by management.

Required Skills:

• High school diploma or equivalent required.
• Experience with inventory management.

• Experience working in customer service is also a plus.

Knowledge, Skills, Abilities

• Able to read, write, and speak English fluently.
• Strong verbal and written communication skills, and a desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Client Scientific's values, including confidentiality.
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Independently operates handheld scanners to enter data in various systems as needed; analytical skills to reconcile reports.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.

Physical Requirements / Work Environment

• Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc).
• Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.
• Must lift, push, and pull 30-40 pounds regularly; occasionally lift 50 pounds, using equipment like pushcarts, pallet jacks, forklifts.
• Regularly required to stand or walk for prolonged periods.