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Job Requirements of Customer Service Administrator:
-
Employment Type:
Contractor
-
Location:
San Diego, CA (Onsite)
Do you meet the requirements for this job?
Customer Service Administrator
Careers Integrated Resources Inc
San Diego, CA (Onsite)
Contractor
Title: Customer Service Administrator
Location: San Diego CA
Duration: 06 Months (Possible for extension)
INTAKE:
Pay Rate: $22 - $24
Key Requirements and Duties:
The Client Services Receptionist will support the CS Call Center phone line to provide support in compliance with policies, procedures, and regulations.
Responsibilities:
• Answer incoming calls in a timely manner, preventing calls going to voicemail.
• Ability to answer questions (or know where to find the answer) regarding aspects of our products, testing process, high level billing cycle, etc.
• Professional and courteous in all interactions
• Knows when and how to escalate customer complaints or requests for Corrected Reports.
• Works closely with Client Services, Patient Services, Sales, Billing, MSL’s and Lab
• Communicates with team as needed to ensure customer satisfaction (i.e., knows when to ask for help to efficiently and effectively address a question or concern)
• Provides excellent service through continuous follow-up and follow through.
• Responsible for sorting the shared CS inbox (Outlook) for incoming emails and faxes.
• Assists Client Services Associates (CSA’s) with various tasks throughout the day, when not on calls
o SRP order entry, portal setups, SFDC Updates, Resulted folders, etc.
• Handles day-to-day requests from the Client Services Manager and Supervisors.
Minimum Education/Experience Requirements:
• Bachelor’s degree preferred. High School diploma required.
Required Training/Certification:
• On the job training including, but not limited to, HIPAA.
• Documentation to maintain compliance with state, CLIA, and CAP requirements.
Location: San Diego CA
Duration: 06 Months (Possible for extension)
INTAKE:
Pay Rate: $22 - $24
Key Requirements and Duties:
The Client Services Receptionist will support the CS Call Center phone line to provide support in compliance with policies, procedures, and regulations.
Responsibilities:
• Answer incoming calls in a timely manner, preventing calls going to voicemail.
• Ability to answer questions (or know where to find the answer) regarding aspects of our products, testing process, high level billing cycle, etc.
• Professional and courteous in all interactions
• Knows when and how to escalate customer complaints or requests for Corrected Reports.
• Works closely with Client Services, Patient Services, Sales, Billing, MSL’s and Lab
• Communicates with team as needed to ensure customer satisfaction (i.e., knows when to ask for help to efficiently and effectively address a question or concern)
• Provides excellent service through continuous follow-up and follow through.
• Responsible for sorting the shared CS inbox (Outlook) for incoming emails and faxes.
• Assists Client Services Associates (CSA’s) with various tasks throughout the day, when not on calls
o SRP order entry, portal setups, SFDC Updates, Resulted folders, etc.
• Handles day-to-day requests from the Client Services Manager and Supervisors.
Minimum Education/Experience Requirements:
• Bachelor’s degree preferred. High School diploma required.
Required Training/Certification:
• On the job training including, but not limited to, HIPAA.
• Documentation to maintain compliance with state, CLIA, and CAP requirements.
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