Team Member Relations Consultant 1

Temp to Perm: Temp Only
Length of Assignment: 3-4 months
Work Location: Remote
Work Schedule: Mon-Fri 8a-5p
Interview Type: 1 round of interview
Certification/Degree Requirements: College degree preferred
Top Skills: ServiceNow exp, unemployment and equifax exp, Texas workforce commission exp, 2 years of claims exp
Additional Notes 175 avg unemployment claims per month

JOB SUMMARY
The Team Member Relations Consultant 1 assists in the implementation of team member relations programs, policies and procedures. This position provides consultative services and coaching to Human Resources (HR) and operations supervisors and team members.

ESSENTIAL FUNCTIONS OF THE ROLE
Provides support on key team initiatives and projects; manages work plan, deliverables and key milestones. Partners with applicable constituencies in the development and implementation of deliverables. Intakes, triages and documents investigations to support highly confidential or sensitive issues. Ensures consistent application of policy and practice are maintained. Works collaboratively with HR to develop and implement solutions to address variances in unemployment, realignments and mutual consents reports, compliance hotline, out-of-state hires, and re-hire eligibility escalations.Collaborates with and assists in managing vendor relationships such as unemployment, team member relations case management tools and other third-party vendors to ensure effective levels of service are maintained to support the business.Acts as point of contact with Federal and state employment services and vendor agencies, including attending unemployment hearings and managing subpoenas.Ensures documentation of corrective actions, primarily final written warnings and terminations, and other team member relations matters. Assist in keeping content in the TMR Knowledgebase up to date.Performs other position appropriate duties as required in a competent, professional and courteous manner

KEY SUCCESS FACTORS
Ability to establish and maintain effective professional relationships across organizational lines.Must be able to communicate thoughts clearly; both verbally and in writing.General computer skills including, but not limited to, using required software applications, data entry, information security, electronic medical documentation, hand held scanning and email.Ability to research, analyze and disseminate information.Ability to assist individuals in recognizing and solving problems

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at ***.