Customer Support Representative II

Position Title




Customer Support Representative II




Specific Position Requirements








This position offers a retention bonus after 6, 12, and 18 months of employment.

This position offers pay increases based on 6, 12, and 18 months of employment.

Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review.



REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:

• Skills in interpersonal communications, negotiation, and conflict resolution

• Experience with customer service / support

• High comfort level and experience with consumer software applications

• Strong computer and troubleshooting skills

• Ability to work off-shift hours and occasional holidays to support the business

• Experience with data management



DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:

• Knowledge of agriculture customers

• Agriculture operations experience, including Precision Farming experience

• Prior work experience in Agriculture or Technology dealer channels

• Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline



•*Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works**



Contact Center is open from 7am - 7pm CST, Monday - Friday

Four shifts available that rotate within the 12 hour operation:

o 7:00am - 3:30pm

o 8:00am - 4:30pm

o 9:00am - 5:30pm

o 10:30am - 7:00pm

Candidate must be available to work any 8-hour shift within the 7am-7pm support window.

Candidate will work on-site (Client Financial - Johnston, IA) four days a week with one day working from home.



SPECIAL CONSIDERATIONS:

Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.

Takes approximately 3-4 months from start date to reach full productivity.

Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Client full-time employee.





Visa sponsorship is not available, now or in the near future, for this position.



Max submittals have been changed to 2 resumes for this requisition.



Cross border work is not permitted for this role.