Patient Coordinator I

Job Title: Patient Coordinator I
Location: New York, NY
Department: Visitor Screening – Main Entrances (COVID-19 Visitor Screening)
Contract Duration: 13 weeks
Shift & Schedule: Days: Monday to Friday (Every Other Weekend & Holidays Required)
Hours: 3:00 PM – 11:00 PM
Hours Per Week: 37.5
Hours Per Day: 7.5
Hourly rate: $19/hour on W2 (Negotiable)
 
Role Overview:
The Patient Coordinator I is responsible for greeting patients either in-person or over the phone, updating and verifying insurance/demographic information, managing appointment scheduling, and ensuring patients are prepared for their visit. This role supports smooth front-desk and call center operations in a healthcare setting, specifically assisting with COVID-19 visitor screening operations.

Key Responsibilities:

• Greet patients and verify/update insurance and demographic information.
• Confirm physician participation in patient’s insurance and perform pre-visit insurance verification.
• Ensure medical records are available for the physician upon patient arrival.
• Process HIPAA and institutional paperwork.
• Collect referrals or authorizations as needed.
• Monitor waiting room status and communicate waiting times to patients.
• Collect co-pays and issue receipts following cash control procedures.
• Schedule follow-up appointments and guide patients on medical record requests.
• Perform basic charge entry or payment entry; may assist in preparing deposits (duties are mutually exclusive).
• Answer phones and schedule appointments.
• Initiate reminder calls for next-day appointments as needed.
• Maintain HIPAA compliance and ensure proper handling of PHI.
• Perform other related duties as assigned.

Qualifications & Skills:

• Education: High School Diploma or GED required.

Experience:

• Minimum 1 year of experience in a physician practice or medical office.
• Experience using a practice management system (IDX preferred).

Skills:

• Strong keyboarding and computer navigation skills.
• Excellent communication and interpersonal skills, including telephone etiquette.
• Ability to work effectively with multicultural and limited-English-speaking patients.
• Knowledge of medical terminology is strongly preferred.
• Must be adaptable to a dynamic, fast-paced healthcare environment.
• On-site training for one week is provided.