Patient Services Specialist 2

Job Title: Patient Services Specialist 2
Duration: 3 months Temp to Perm
Work Location: Fort Worth, TX (76104) & Grapevine, TX (76051)
Work Schedule: Mon & Wed in Fort Worth and Tue, Thu, Fri in Grapevine - 8a-430p
Interview Type: 2 rounds of interview
Certification/Degree Requirements: valid driver license
Top Skills: Front desk exp in healthcare, multispeciality exp plus, bilingual (spanish) plus, epic exp plus, insurance verification exp
Additional Notes candidate will be floating to two facilities

JOB SUMMARY
The Patient Services Specialist 2 provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists.

ESSENTIAL FUNCTIONS of the ROLE
Assists patients and other visitors by performing patient related duties to include check-in or check-out, scheduling, insurance verification and answering and responding to phones inquiries.
Arranges follow-up visits and referral appointments.
Registers patients by collecting and verifying insurance information.
Verifies patient demographics and enters changes into computer system.
Directs patients to appropriate waiting areas.
Accepts payments for physician/clinic services according to established guidelines.
Posts payments and enters charges into computer utilizing appropriate codes.
Generates daily payment reports and verifies cash drawer aProductst report.
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
Discusses financial arrangements with patients, as requested.
Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
Assists with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests.
Retrieves, transports, sorts and files medical records.
Copies medical records chart for patient transfers and referrals as requested.Assists in training, mentoring and providing assistance to junior staff as requested.

KEY SUCCESS FACTORS
Strong listening, interpersonal and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette.
Ability to adapt communication style to suit different audiences.
Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.Knowledge of patient registration procedures and documentation.
Knowledge of medical insurance claims procedures and documentation.
Needs to have thorough understanding of the Out of Network process
Skilled in the use of personal computers and related software applications.
Skilled in preparing and maintaining patient records.
Able to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment.
Able to mentor and train staff.

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at ***.