Customer Service Representative

Job Title: Customer Service Representative
Job Location: Remote, CT
Job Duration: 5-6 Months (possibility of extension)
Shift: 8:30am - 5:00pm EST (4-6 weeks)
Payrate: $17.00/ hr on w2

Job Summary:

• The position you applied for is our inbound insurance phone queue for advanced therapy drugs.
• These drugs are prescribed for pulmonary fibrosis and pulmonary hypertension.
• With this job you will make and/or take phone calls regarding insurance benefits, shipments, prior authorization and copays.

Duties and Responsibilities:

• Delivers straightforward administrative and/or other basic business services in Customer Service.
• Receives requests by mail, telephone, or in person regarding insurance claims/policies.
• Responds to inquiries from policy holders, providers and/or others for information and assistance.
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
• Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
• Issues tend to be routine in nature.
• Good knowledge and understanding of Customer Service and business/operating processes and procedures.
• Works to clearly defined procedures under close supervision.

Education and Experience:

• High School Diploma.
• Pharmacy, Insurance, Call center experience is preferred

• Pharmacy background is not necessary but preferred.
• Call Center experience is preferred.
• Previous work at home experience.
• Computer and desk phone savvy.
• Reliable.
• Great attendance.
• With this job you will make and take calls daily.

• Training hours are 8:30-5pm EST with a 30 minute lunch.
• Your schedule after training may or may not differ depending on work volume.
• Be prepared to work between the hours of 8am-6:30pm EST as those are the working hours of production.
• This position is 100% remote and candidates can be sourced from across the US as long as they're able to support the EST schedule.
• Candidates must have a quiet and private working environment.
• Candidates must have a reliable, high-speed internet connection.
• Candidates must have a hard-wired internet connection to connect into the equipment - WiFi connection will not suffice.
• Do not submit candidates that have previous time off during the first 6 weeks