Member Engagement Specialist

The contract would run from 9/15/2025 - 12/31/2025. - this a class start date, they all must start on the same date

safety

***please include internet speed connection with submission***
***candidate must have private at home work space ***
***candidate must reside in CST OR MST time zones - please put candidates location at top of resume

Training hours are from 9:00 am to 5:30 pm ET and last approximately 2-3 weeks.
We are hiring 8 temps and will be assigning schedules between the hours of 8:00 am and 6:30 pm ET. Our scheduled paid time is 8 hours per day, Monday Friday. There is also an additional 30 or 60 minutes added to your workday for an unpaid lunch break. All applicants need to be able to work until 6:30 pm ET.
During weeks with a holiday, we do allow you to work your full 40 hours (e.g. four, 10 hour days). The holidays during this assignment are November 27th & December 25th.
****You must have a high-speed Broadband internet connection 100/25 mbps and be connected with an ethernet cord. You CANNOT work wirelessly. All equipment will be provided.
This position is 100% work from home. Your environment during the day must be free from distraction and dedicated to work during your scheduled time. ****It is not a substitute for daycare and arrangements should still be made for younger children's care during your work hours.
****Attendance is critical. You will be held to an attendance policy. We would prefer you do not take any time off during this assignment due to the seasonably high volumes.

Position Summary:

ActiveHealth provides education to make informed decisions and support to reach those goals. Our customer service team is the first point of contact, and we need energetic, compassionate people who are dedicated to helping our members understand all the resources available to them.

Duties:

ActiveHealth is dedicated to helping our members set goals and make choices which enable them to lead healthier lives. We provide education to make informed decisions and support to reach those goals. Customer Service is the first point of contact, and we need energetic, compassionate people who are dedicated to helping our members understand all the resources available to them. Primary functions performed are:

Educating members on their company sponsored incentives and reviewing progress towards meeting their incentives.
Assisting members with reporting their incentive activities and redeeming rewards for gift cards.
Answering member s questions about health notices they receive
Educating identified members about programs available to them to promote wellness
Assisting members with portal questions (password resets, registering, navigation, filling out health assessments) and promoting the mobile app
Providing a positive member experience reflective of the Client values.
Documenting outcomes for correspondence sent to both members and providers
We are a call center and connect with the members through inbound and outbound phone calls (add chat when applicable
The training is approximately two to three weeks from 9:00 am to 5:30 pm ET. You must be present for all days of training.
Post-training schedule can be discussed during the interview.

Experience:

A personal High Speed Broadband internet connection required (100/25 mbps). Proof will be required prior to any confirmation of an offer and start date. To support telephony software, it must be Broadband and meet the minimum required mbps. You must be able to work with a direct connection using an ethernet cord. Wi-Fi is not permitted. Internet is non-reimbursable by the company unless state law mandates it.
2 yrs. experience in a customer service call center environment where you supported inbound and outbound queues. Experience promoting programs or telephonic sales is preferred but not required. Averaged 85-100 contacts per day
Keyboarding skills and able to type 45 WPM with 95% accuracy. You can provide an online test
Microsoft 360 (Outlook, Teams, One Drive)
Workforce management preferred but not required
Five9 or comparable telephonic software knowledge

Education:

High School diploma or GED