Client Svcs Representative

The Customer Service Representative is responsible for responding to customer and prospective customer inquiries by phone in a prompt, accurate, and courteous manner. This role involves troubleshooting issues, reporting laboratory results, and ensuring customer satisfaction through professional communication and follow-up.

• Respond to incoming telephone inquiries, requests, and complaints courteously and efficiently using proper telephone etiquette and available resources.

• Troubleshoot customer issues and provide timely follow-up on unresolved matters.

• Report laboratory results to clients and patients in accordance with established protocols.

• Complete and maintain all required documentation and call records accurately.

• Provide education and guidance to clients regarding laboratory processes and procedures.

• Escalate issues or concerns to supervisors as appropriate.

• Ensure prompt and thorough follow-through on all customer issues to achieve resolution.

• Perform additional duties as assigned to meet business needs.

Required:

• Minimum of 1 year of customer service and/or healthcare-related experience.

• Knowledge of medical terminology (required).

• Strong time management and organizational skills.

Preferred:

• Previous experience in a healthcare or laboratory setting.

• Excellent interpersonal and communication skills (oral and written).

• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

• Strong multitasking and problem-solving abilities.

• Good listening skills and attention to detail.

• Professional, tactful, and calm under pressure.

• Ability to handle confidential client information appropriately.

• Understanding of quality service standards and customer satisfaction metrics.

• Basic knowledge of office equipment operations.

• Ability to sit for extended periods.

• Ability to perform repetitive motions (typing, data entry).

• High School Diploma or Equivalent (required).