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Job Requirements of IT Trainer 2:
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Employment Type:
Contractor
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Location:
Richmond, VA (Onsite)
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IT Trainer 2
Careers Integrated Resources Inc
Richmond, VA (Onsite)
Contractor
Job Title: IT Trainer 2
Location: Richmond, VA (Hybrid one day a week in office)
Duration: 8+ months(Possible extension)
Occasional travel may be required; candidate must have a valid driver s license.
Hybrid work accommodation at least one day a week in the office
Job description:
Under supervision, the incumbent will:
Minimum Requirements
Preferred qualifications:
Location: Richmond, VA (Hybrid one day a week in office)
Duration: 8+ months(Possible extension)
Occasional travel may be required; candidate must have a valid driver s license.
Hybrid work accommodation at least one day a week in the office
Job description:
- The position reports to the Manager of the Office of Information Management (OIM). The contractual employee must be able to satisfactorily function with a high degree of independence and must be able to appropriately handle personal health information according to unit/division/agency policies and procedures.
- The employee must be able to act independently as a representative for the Ryan White Part B Provide Enterprise Support Team. This position includes end user training, support, and the creation/posting of training materials to support Provide Enterprise. This position does not have a supervisory role.
- Client is seeking a highly qualified candidate for the position of Ryan White Part B IT Trainer, within the Division of Disease Prevention, HIV Care Services unit.
- This position requires an understanding of adult learning behaviour.
- A basic knowledge of the Ryan White Part B HIV/AIDS program is essential (training will be offered if needed).
Under supervision, the incumbent will:
- Determine skill gaps and training needs in consultation with district, regional, and OIM staff.
- Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users.
- Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
- Create and curate training materials.
- Deliver trainings and offer follow-up support for ongoing learning.
- Provide help-desk support.
- Coach staff through troubleshooting computer hardware and software issues.
- Using deep program subject matter expertise, advise staff regarding program workflow best practices.
- Travel to deliver on-site training, as deemed necessary.
- Deliver online, web-based training on both a scheduled and as-needed basis.
- Provide office hours for impromptu training requests.
Minimum Requirements
- Education preferred: Bachelor s degree in Education, Management Information /Systems, Communications, Business or a related field.
- Education required: Work experience in lieu of education, along with a High School Diploma or GED, can be accepted at a hiring manager s discretion.
- Knowledge of adult learning and instructional design.
- General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more.
- Experience leading building of training materials such as videos, presentations or job aids.
- Experience troubleshooting hardware and software hands-on or from a helpdesk.
- 4+ Years of related professional experience.
- 3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.).
- Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve.
- Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with.
- Must be a self-starter and a team player with a positive attitude.
- Ability to coach and influence internal key stakeholders.
- Work 40 hours a week during regular business hours; adjust work hours, location, and job duties; and participate in training to meet public health business needs, including emergencies
Preferred qualifications:
- Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess the following:
- Knowledge and experience working with a local health department
- Knowledge of the Ryan White HIV Part B Program.
- Experience using Provide Enterprise System is highly desired for this position.
- Excellent written and verbal communication skills and effective problem solving, analytical thinking, and organizational skills.
- Proficient computer skills including Microsoft Office applications (Excel, Access, PowerPoint, and Word);
- Strong interpersonal and communication skills (both verbal and written).
- Strong attention to detail and the ability to manage multiple projects.
- Knowledge and application of guidelines for HIPAA.
- Skill in establishing rapport and having empathy with clients.
- Ability to contribute to a team-based approach focused on patient care.
- Demonstrates problem solving, leadership, conflict management, and team-building skills to ensure a productive work environment and achievement of goals.
- Adheres to programmatic policies and procedures that relate to the operation of the Ryan White program; and
- Contract Agency will address any disciplinary issues related to time and attendance or performance.
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