Collection Specialist

Description:
JOB DESCRIPTION JOB TITLE: Collection Specialist
DEPARTMENT: Credit & Collections

BASIC FUNCTION: AR Collections & Credit Product OF RESPONSIBILITIES:
1. Performs collections and credit functions.
2. Acts as facilitator in obtaining payments from pre-pay accounts.
3. Investigates and resolves deductions or charges turned over to collections for assigned accounts.
4. Assists cash application personnel in keeping our customer accounts accurate, up to date and balanced.
5. Assists customers with reimbursement of duplicate payments and aged credits.
6. Responsible for initial investigation and file preparation for new business applications. 7. Prepares Monthly Customer Statements for mailing.

DUTIES:
1. Collecting past due invoices on assigned accounts. Focus on pro-actively identifying and correcting issues prior to invoice/s becoming delinquent.
2. Collection of CIA/ Pre-pay accounts via credit card, check, or electronic payment.
3. Deduction investigation, collection, and/or resolution of claims turned over to collections by CAA or Sales. Researches deductions to determine validity, escalates as required to obtain resolution.
4. Researches and investigates unapplied items on customer accounts. Generates account offsets to clear item once resolution is identified.
5. Process refund requests on duplicate payments and unused credits.
6. Investigate and prepares new credit files ensuring all available information is included in our credit packet prior to submission to management for review and approval.
7. Processes Monthly Customer Statements, ensures all accounts are accurate prior to being mailed.

EDUCATION OR EXPERIENCE:
Education: High school graduate with at least (3) years of collections experience in a corporate setting.
An understanding of Financial Statements with a Bachelor's in business preferred.

Basic Skills:
Above average Excel and Word skills. JD Edwards experience a plus.