HRIC Service Desk Representative

A key customer service contact who receives incoming questions from job applicants, vendors, retired, active, and former employees. Specifically, answers calls related to: benefits, staffing, employee record changes, verification of employment, as well as HR programs, policies, and procedures. Also, provide support for HR administrative work and other HR divisions to enhance customer service.



Job Duties :

- Primary Contact for Human Resource Department and Provide Prompt Responses and Accurate Answers to Active, Retired, and Previous Employees, Vendors, and Managers Regarding a Wide Range of Human Resources Policies, Practices,

and Programs. This individual will utilize

- Direct Customers to Appropriate Staff (Subject MatterExpert) and/or Providers in Response to Requests of a Specialized Nature or Requiring Unusual Policy Interpretation

- Work in Collaboration with HRIC Teams to Ensure Continuous Process Improvement in the Areas of Quality, Cycle-Time, and Cost and Operation

Efficiency and Miscellaneous Duties



Minimum Qualifications:

- Understanding of HR benefits, policy, and procedures.

- Exceptional customer service orientation, multi-tasking, and interpersonal skills.

- Excellent listening, oral and written communication skills.

- Ability to assess and interpret customer needs regarding benefits, HR policies, programs, and procedures.

- Working knowledge of various computer systems and applications and solid PC skills.

- Ability to work independently and as part of a team to achieve a common objective.





Preferred Qualifications:

- Experience in a call center environment, preferably HR focused.