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Job Requirements of IT Site Technician:
-
Employment Type:
Contractor
-
Location:
Oneonta, NY (Onsite)
Do you meet the requirements for this job?
IT Site Technician
Careers Integrated Resources Inc
Oneonta, NY (Onsite)
Contractor
Pay Rate Range:
$30 - $31/hr
Product of Position:
The IT Site Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Oneonta, NY.
This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365).
Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
This position reports directly to the IT Site Lead.
Responsibilities:
Active Directory Administration
Limited support for corporate mobile devices
Familiarity with cloud applications (Microsoft and 3rd party)
Troubleshooting Cisco VPN connectivity
Remediating/minimizing anti-virus threats
Remote connection/utilization
Imaging and deployment server utilization
Asset lifecycle management skills
Various browser support (IE, Chrome, Safari, etc.)
Installation/configuration of various software packages
Installation/configuration of Security Software
Printer/driver troubleshooting & installation
IPT based Telephony Device Management
ServiceNow (ticket management) utilization
Deployment, configuration, and support of standard IP telephony
Hardware ordering and inventory management
Limited support for Mac OS and hardware
Additional responsibilities may include:
o Documentation (records) management
o On-boarding (Training) of new hires
o Conference room support
o Vendor engagement (as needed)
o Project interaction/participation
o Customer scheduling/follow-ups
o End user equipment moves (disconnect/reconnect)
o Cross-team interaction and collaboration
o Standard device imaging via USB/PXE server(s)
o Smart-Hands tasks/functions to physically assist other IT teams
o Desktop Imaging and deployment
o Printer support, mapping, configuration, troubleshooting and deployments.
o Cyber security vulnerability mitigation
o Other tasks and duties as needed
Meeting Support:
Works across the media team, corporate events, and IT for meeting support and problem resolution.
Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
Knowledge of conference room audio and display devices
Smart Hands: Assisting external IT teams (note: Some sites have a dedicated network team to perform some of the duties below)
Infrastructure cross connect installation patching cables
Remote server reboot
Moving/installing IT equipment within your space and cabinets rack, stack, cable and work with Vendor or Network Team to go live
IT hardware installations
Client IT supported equipment component removal and installation
Physical server and network gear reboot
Power cycling IT Equipment Onsite/offsite technical assistance and troubleshooting
Providing remote console access
Escort IT Vendors for other IT Teams (where permitted)
Procurement of IT goods and services
Receiving/shipping of IT goods
Ensures discreet handling of all business and maintains the highest level of confidentiality
Prioritizes duties and works on several tasks simultaneously
Demonstrates flexibility and willingness to change priorities at a moment s notice
Education and Experience:
Associate degree (minimum)
Hardware Experience (beyond imaging/deployment)
2 years of related experience
Preferred Certifications:
CompTIA IT Fundamentals
CompTIA A+
CompTIA Cloud+
CompTIA Mobility+
CompTIA Network+
CompTIA Server+
Required Skills:
Proficient in time management and task prioritization
Advanced Level of English Language
Effective organization and planning skills, with ability to handle changing priorities
Excellent communication and interpersonal skills
Must be a self-starter, able to work in team environment and motivate others
Desired Skills
Hardware/software installation, troubleshooting and support
Basic smart hands (network configuration) knowledge
Active Directory administration
Experience imaging and working with deployment server(s)
Basic knowledge management
Travel Requirement
Negligent
$30 - $31/hr
Product of Position:
The IT Site Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Oneonta, NY.
This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365).
Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
This position reports directly to the IT Site Lead.
Responsibilities:
Active Directory Administration
Limited support for corporate mobile devices
Familiarity with cloud applications (Microsoft and 3rd party)
Troubleshooting Cisco VPN connectivity
Remediating/minimizing anti-virus threats
Remote connection/utilization
Imaging and deployment server utilization
Asset lifecycle management skills
Various browser support (IE, Chrome, Safari, etc.)
Installation/configuration of various software packages
Installation/configuration of Security Software
Printer/driver troubleshooting & installation
IPT based Telephony Device Management
ServiceNow (ticket management) utilization
Deployment, configuration, and support of standard IP telephony
Hardware ordering and inventory management
Limited support for Mac OS and hardware
Additional responsibilities may include:
o Documentation (records) management
o On-boarding (Training) of new hires
o Conference room support
o Vendor engagement (as needed)
o Project interaction/participation
o Customer scheduling/follow-ups
o End user equipment moves (disconnect/reconnect)
o Cross-team interaction and collaboration
o Standard device imaging via USB/PXE server(s)
o Smart-Hands tasks/functions to physically assist other IT teams
o Desktop Imaging and deployment
o Printer support, mapping, configuration, troubleshooting and deployments.
o Cyber security vulnerability mitigation
o Other tasks and duties as needed
Meeting Support:
Works across the media team, corporate events, and IT for meeting support and problem resolution.
Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
Knowledge of conference room audio and display devices
Smart Hands: Assisting external IT teams (note: Some sites have a dedicated network team to perform some of the duties below)
Infrastructure cross connect installation patching cables
Remote server reboot
Moving/installing IT equipment within your space and cabinets rack, stack, cable and work with Vendor or Network Team to go live
IT hardware installations
Client IT supported equipment component removal and installation
Physical server and network gear reboot
Power cycling IT Equipment Onsite/offsite technical assistance and troubleshooting
Providing remote console access
Escort IT Vendors for other IT Teams (where permitted)
Procurement of IT goods and services
Receiving/shipping of IT goods
Ensures discreet handling of all business and maintains the highest level of confidentiality
Prioritizes duties and works on several tasks simultaneously
Demonstrates flexibility and willingness to change priorities at a moment s notice
Education and Experience:
Associate degree (minimum)
Hardware Experience (beyond imaging/deployment)
2 years of related experience
Preferred Certifications:
CompTIA IT Fundamentals
CompTIA A+
CompTIA Cloud+
CompTIA Mobility+
CompTIA Network+
CompTIA Server+
Required Skills:
Proficient in time management and task prioritization
Advanced Level of English Language
Effective organization and planning skills, with ability to handle changing priorities
Excellent communication and interpersonal skills
Must be a self-starter, able to work in team environment and motivate others
Desired Skills
Hardware/software installation, troubleshooting and support
Basic smart hands (network configuration) knowledge
Active Directory administration
Experience imaging and working with deployment server(s)
Basic knowledge management
Travel Requirement
Negligent
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