Training Specialist 2

Hybrid 2 day(s) onsite

New Position

M-F 8-5

No

A. High School Diploma or Equivalent

This role provides ongoing troubleshooting and technical analysis to support the onboarding and provisioning of SPE, Transmission & Distribution (T&D), Generation, and EHSQ personnel. The position ensures all onboarding and access activities comply with established security, compliance, and access governance requirements. The role works closely with Hiring Managers to review and validate job templates, ensuring provisioning requests are accurate and complete to support employee readiness on Day One.

Responsibilities include submitting and managing access and provisioning requests, coordinating closely with IT and cross functional stakeholders to complete assigned tasks, and supporting new and existing employees by identifying and resolving missing or incorrect roles and system access. This role supports gatekeeping for onboard provisioning by checking that requests follow governance standards before submission. Updating vital reports and records, working closely with leadership to get Job templates updated for leaders in all areas we support. Additional duties include ownership of the team mailbox to manage incoming requests and inquiries, assigning requests as appropriate, running weekly reports to support leadership visibility, and assisting provisioning teams with lingering tasks and overall operational support. Familiarity with systems such as SAP, SuccessFactors, Helix/Remedy, and other onboarding and provisioning tools is preferred.

The role requires strong communication, organizational, and collaboration skills to effectively manage daily onboarding and access related activities using email, Microsoft Teams, MS Suites, and other enterprise tools. The ability to communicate clearly and professionally with hiring managers, IT teams, and key stakeholders is essential to coordinate requests, provide accurate status updates, and resolve issues in an efficient and timely manner.

Success in this role depends on effective time management, a high level of attention to detail, and the ability to manage multiple requests concurrently while ensuring accuracy, compliance, and timely completion. A customer focused approach is critical when supporting new and existing employees with role assignments, access corrections, and overall system readiness. The position also requires strong analytical and problem-solving skills to troubleshoot and resolve onboarding and provisioning issues.