Customer Order Management

Job Title: Sr. Specialist Customer Experience
Job Location: Piscataway NJ - onsite
Job Duration: 1-2 Months (possibility of extension)
Shift: Monday - Friday, 8:00am - 5:00pm, 8 hour work day
Pay Rate: $25 - $30/ hr on w2

Job Summary:

• At Client, being a force for good is not optional.
• Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value.
• Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities:

• Administer day to day activities of customer order management.
• Display a customer centric attitude and proactively maintain strong customer relationships.
• Support the drive through digitalization through adoption of the processes/tools and deliver continuous improvement.
• Act as a single point of contact to resolve customer issues ensuring engagement of relevant support as needed.
• Ensure clean and accurate data management and analysis.
• Proactively participate in CX Training Programs and manage self-learning.

Requirements:

• Bachelor Degree plus 1 year of comparable business experience preferred, or 4 years experience in Customer Care/Sales/Logistics related function.
• Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
• Understanding of Logistics/Operations and impact to fulfilling customer orders.
• Demonstrated ability to synthesize and identify priorities/specific issues with customers.
• Demonstrated ability to direct issues to correct internal stakeholder. (i.e. QM, technical marketing team, sales management, etc).

Work Environment:

• Empowerment to make meaningful contributions while upholding ethical standards
• Recognition and celebration of your efforts and accomplishments.
• Opportunities for growth and advancement for those who embrace innovation and take initiative.
• Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
• Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
• Dedication to creating better futures for customers, communities, people, and the planet