Phlebotomist II

The Patient Services Representative II (PSR II) serves as the primary representative to patients, providing a professional and trustworthy experience during clinical and forensic specimen collection. Responsibilities include drawing high-quality blood samples, preparing specimens for laboratory testing, and maintaining accuracy, safety, and confidentiality. This role may be placed in a doctor’s office, patient service center, or other locations based on business needs. The PSR II is expected to demonstrate leadership behaviors, commitment to organizational values, and excellence in patient care.

• Perform clinical and forensic specimen collection following established procedures.

• Draw blood specimens safely, accurately, and skillfully, including pediatric and geriatric patients.

• Create an atmosphere of trust by explaining procedures and maintaining professionalism.

• Verify patient demographics and obtain patient initials/signature post-venipuncture to confirm proper labeling.

• Perform daily activities accurately, efficiently, and on schedule under the direction of the area supervisor.

• Maintain a safe, clean, and professional work environment.

• Prepare and process collected specimens for laboratory testing.

• Maintain required documentation and records in accordance with company standards.

• Handle multiple priorities in a high-volume setting.

• Demonstrate organizational commitment and promote a positive image to patients, clients, colleagues, and the public.

• Follow all company policies and procedures, including dress code and Health & Safety requirements.

• Communicate openly, transparently, and professionally with peers, supervisors, and patients.

• Exhibit superior customer focus and adaptability; embrace and accelerate change.

• Ability to provide accurate, error-free work in a fast-paced environment.

• Ability to work independently with minimal on-site supervision.

• Strong phlebotomy skills including pediatric, geriatric, and capillary collections.

• Sound judgment and the ability to make decisions based on established procedures.

• Keyboarding and data entry proficiency.

• Flexible availability including weekends, holidays, overtime, and on-call assignments.

• Must be able to travel to multiple locations with minimal notice.

• Reliable transportation, valid driver’s license, and clean driving record (if required).

• High school diploma or equivalent—Required.

• 1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary draws—Required.

• Training locations may vary based on trainer availability.