Health Coach Medical Assistant

Job Title: Medical Assistant
Location: FLOAT - Puyallup - 3705 S Meridian b, Puyallup, WA 98373 AND Tacoma - 5006 Center St Suite R, Tacoma, WA 98409
Shift: Monday Friday, 8a-5p

Job Description:

• Provide technical support to patients, assist them with the registration process, answer patient questions in person and over the phone, including outreach to patients.
• Train local teams on the registration process and support transition of technology systems.
• Occasional travel to other office locations to support training events
• Capture relevant information about the patient s health and healthcare experience while rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments.
• Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information to the patient s internal and external care team.
• Collaborate with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures.
• Participate in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space.
• Assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques.
• Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families.

Requirements:

• Standard Health Coach requirement: At least 1 year of experience in a high touch customer service or patient facing role in a healthcare setting required.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams.
• A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges.
• Proficiency in computer technology such as typing, navigating the internet, working with new mobile smartphone applications, and using multiple software systems simultaneously.

Certification:

• Active MA-C in the state of Washington.

Parking:

• Parking is free within clinic parking lots