Customer Service Specialist I – Centralized Patient Scheduler

Job Title: Customer Service Specialist I – Centralized Patient Scheduler
Location: Costa Mesa, CA
Assignment Duration: 6 + Months (with possibility of extension)

Pay Rate: $22 - $25/hr. on W2

Job Summary:
The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience. For Client Clinic: Member Advocate I & for Revenue Cycle: CPS Specialist.
 
Required Skills & Experience:

• One (1) – three (3) years of customer service experience.

 
Preferred Skills & Experience:

• N/A.