Member Account Specialist

Job Title: Member Account Specialist
Job Location: Richmond, VA (Onsite)
Job Duration: 12+ Months(Possibility for Extension)
shift between 8:00am – 6:00pm
Job Description:

Top Required Skills:
•    MUST have minimum 1+ year experience in banking and financial background
•    Must be able to operate a computer and other office equipment
•    Must be skilled when working with details such as numbers and names
•    Must have the ability to effectively communicate with members both verbally
•    and in writing
•    Must have the ability to consistently provide excellent professional service
•    Must be able to work in an environment of multi-tasking
•    Must be able to exercise active listening and problem-solving skills in complex conversations, offering patience and support

What soft skill requirements do you have:
•    Strong work ethic
•    Adaptability
•    Time management
•    Organizational skills
•    Stress management

Nice to Have Skills:
High Level Project Overview/Responsibilities:
•    This position will work at our call center on the phone and in person at one of our designated branch locations
•    Inform, Educate, and Advise members, regardless of the individual circumstances.
•    Perform transfers, withdrawals, loan payments by transfer and advances from lines of credit by transfer or check. 
•    Takes check orders over the phone and processes Credit Card Payments.
•    Assist members with the transfer program, payroll deductions, direct deposit, stop payments, account-based inquiries, and credit card inquiries.
•    Promote the credit union by cross-selling products and services focusing on department goals and member needs.
•    Handle member inquiries and solves problems.
•    Other duties may be required and assigned by the manager.
•    Comply with all published DECU & regulatory policies and procedures including, but not limited to, Risk Management policies.
•    Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
•    Report all Risk Management Policy violations in accordance with policy

Education:
•    Minimum High School Diploma or GED

Are there any specific companies/industries you’d like to see in the candidate’s experience?
•    Must have prior experience in a Customer Service and/or Problem Resolution role
•    MUST have prior banking and financial background experience