Phlebotomist I

The Patient Services Representative I (PSR I) serves as the primary point of contact for patients, delivering high-quality customer service while performing accurate and safe blood specimen collection. This role supports both routine healthcare visits and critical diagnostic decisions by ensuring specimen integrity, patient comfort, and compliance with established clinical and forensic procedures. The PSR I promotes trust, professionalism, confidentiality, and operational excellence in a fast-paced healthcare environment.

• Perform venipuncture and capillary blood collection using established clinical and forensic protocols

• Prepare, label, process, and package specimens for laboratory testing

• Accurately complete required documentation and maintain patient records

• Ensure patient identification, safety, confidentiality, and data accuracy at all times

• Explain procedures clearly and compassionately to patients to promote comfort and confidence

• Maintain a clean, safe, and professional work environment

• Demonstrate leadership behaviors and commitment to process excellence

• Complete daily tasks accurately and within required timeframes under supervisor direction

• Represent the organization positively to patients, clients, coworkers, and the public

• Strong phlebotomy skills, including pediatric and geriatric collections

• Ability to deliver error-free work in a fast-paced environment

• Strong customer service and interpersonal communication skills

• Ability to work independently with minimal on-site supervision

• Proficiency in keyboarding and data entry systems

• High attention to detail, accuracy, and compliance

• Flexible availability required

• Must be able to work weekends, holidays, on-call shifts, and overtime as needed

• High school diploma or equivalent (Required)

• Medical Assistant or Paramedic training (Preferred)

• Phlebotomy certification (Preferred; Required in CA, NV, and WA)

• Minimum of 6 months of phlebotomy experience (Required)

• 1+ year of phlebotomy experience (Preferred)

• Customer service experience in retail or service environments (Preferred)

• Data entry experience (Required)