Renewable Energy Support Specialist

Job Title: Renewable Energy Support Specialist
Job Location: Brandon, FL 33510 Fully Onsite (5 days onsite per week)
Job Duration: 12 Months (possibility of extension)
Work Schedule: 5 days per week, 8:00 AM – 5:00 PM EST 
Deal Breaker: Spanish

Job Summary:

• This position will support renewable energy programs and will process renewable energy applications and the associated work with this program.

Key Responsibilities:

Roles & responsibilities:

• Successfully completes technical and other training in support of the Tampa Electric’s renewable energy programs.
• Training includes classroom and virtual study.
• Training on web-based Energy Efficiency Collaboration Platform (EECP) and Microsoft applications such as Outlook, Jabber and Teams.
• Serves as a liaison between customers and Energy Management Team Members for participation in the renewable energy programs.
• Will analyse, approve, and process renewable energy applications through completion via the web-based Energy Efficiency Collaboration Platform (EECP) .
• Responsible to process net meter applications for all customer rate classes available.
• Coordinates efforts with Renewable program manager to ensure proper review of complex data to receive approval. In addition, team member works closely with other departments to ensure meter set process takes place within the required timeframe per tariff.
• Resolves questions and concerns from solar installers and customers via email.
• Provides first level resolution of trouble customer email inquiries regarding customer owned solar and battery storage programs.
• 100% of the day is spent in a combination of working with customers and solar/battery storage questions via email while processing our renewable energy programs applications.

Education:

• High School Diploma required.
• Bachelor’s Degree preferred.

Experience required:

• Experience working in a Solar industry around 2+ years.
• Above average interpersonal, communication, and oral presentation skills required.
• Customer service experience, including handling email and phone communications.
• Skilled in using Outlook and Microsoft Excel.
• Upon completion of training class, must be able to work in the following applications: Energy Efficiency Collaboration Platform (EECP).

Experience Preferred:

• Skilled in using Energy Efficiency Collaboration Platform (EECP)
• Bilingual – Spanish is Preferred.