NOC Technician

Job Title: NOC Technician
Job Location: RI
Job Duration: 3-4 Months (possibility of extension)
Payrate: $21.12/ hr. on w2
Interview Process:

• 1 round, 30 minutes Teams, on camera.

Job Summary:

• We are seeking a proactive and technically skilled NOC Technician to support the deployment, configuration, and maintenance of network infrastructure across retail locations.
• This role involves real-time collaboration with the Remote Operations Center (ROC) team and on-site technicians to apply network changes, conduct upgrades, and ensure seamless technology rollouts.

Key Responsibilities:

• Apply and validate network configurations (routers, switches) during store deployments.
• Execute on-the-spot changes to network settings in coordination with ROC and field technicians.
• Administer the technology deployment plan to support the rollout of new solutions, enhancements, or upgrades.
• Perform hardware upgrades and replacements for network equipment as needed.
• Monitor store network performance and respond to incidents in real-time.
• Troubleshoot connectivity issues and escalate complex problems to senior engineers when necessary.
• Collaborate with internal teams to maintain accurate documentation of systems, configurations, and troubleshooting procedures.

Education and Experience:

• Associate’s or Bachelor’s degree in Information Technology, Networking, or a related field (or equivalent experience).
• 2+ years of experience in a NOC, network support, or deployment role.
• Prior experience in a Network Operations Center (NOC) or similar technical support environment.
• Experience with ticketing systems (e.g., ServiceNow, Jira).
• Hands-on experience with Mist by Juniper for switch and wireless network management.

Skills and Qualifications:

• Strong troubleshooting and analytical skills.
• Excellent communication and documentation abilities.
• Basic understanding of networking protocols (TCP/IP, DNS, DHCP).
• Familiarity with network monitoring and ticketing tools.
• Excellent communication skills and ability to work collaboratively with remote and on-site teams.

Questionnaire:

• List City/State at top of resume.
• Please include screenshot of internet speed test at top of resume.
• Do they have a quiet place to work at home remotely?
• Do they have at least 2 years of technical support and networks?
• Are they able to work EST hours (7am-5pm) but exact shift will be TBD?