Phlebotomy - Phlebotomist II

The Patient Services Representative II (PSR II) is the face of our organization, providing a critical link between patients and the healthcare system. The PSR II is responsible for drawing high-quality blood specimens and preparing them for laboratory testing. This role demands professionalism, precision, and compassion, as it includes direct patient interaction in various healthcare settings, such as doctor’s offices, Patient Service Centers (PSCs), or other assigned locations.

The PSR II fosters an atmosphere of trust and reassurance, explains procedures clearly, and follows all protocols for specimen collection, processing, and documentation — while demonstrating leadership behaviors and commitment to process excellence, confidentiality, and accuracy.

• Perform daily assigned tasks accurately and timely under the supervision of the area supervisor.

• Maintain a safe, clean, and professional working environment.

• Collect and process both clinical and forensic specimens according to established procedures.

• Perform pediatric, geriatric, and capillary draws with skill and confidence.

• Verify patient identity and demographics; ensure specimens are labeled in the presence of the patient with correct information and signature post-venipuncture.

• Accurately maintain all required records and documentation.

• Promote a positive organizational image to patients, clients, and the general public.

• Adapt quickly to changing business needs including short-notice travel or reassignment.

• Demonstrate strong customer service focus, integrity, and professionalism at all times.

• Monday–Friday, 8:00 AM – 4:00 PM

• Rotating weekends (Saturday & Sunday) including holidays

• When scheduled to work the weekend, Tuesday will be the off day

• Includes a 30-minute lunch break

• High School Diploma or equivalent – REQUIRED

• Minimum 3+ years of phlebotomy experience – REQUIRED

• Ability to perform error-free work in a fast-paced, high-volume environment

• Works independently with minimal supervision

• Superior phlebotomy skills, especially with pediatric patients

• Strong time management, multitasking, and organizational skills

• Flexible and dependable — able to work weekends, holidays, on-call shifts, and overtime

• Professional communication and customer-first mindset

• Makes sound decisions within established procedures and uses good judgment

• Able to travel to multiple locations with minimal notice

• Training locations may vary based on trainer availability.