Customer Service Coordinator I

Job Title: Customer Service Coordinator I
Location: Corning, NY (This is currently a hybrid role with 3 days in the office and 2 days working remotely.)
Duration: 10 Months, possible extension
Working Hours: Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM
Pay: $19 hourly

Job Description:
Job Highlights:

• This role is ideal for individuals who are highly organized, customer-focused, and thrive in a fast-paced environment.
• It offers a blend of onsite and remote work, providing flexibility while maintaining a structured schedule.
• Opportunities for collaboration and professional growth are key aspects of the position.

Job Summary:

• The Internal Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance.
• The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.

Key Responsibilities:

• Customer Support: Provide exceptional service to internal customers via phone/email/Teams
• Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
• Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
• Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
• Event Coordination: Assist department groups in planning and executing customer events.
• Recordkeeping: Maintain accurate records of requests, orders, and communications.
• Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.

Education:

• Required: 2-year degree (preferably in business-related fields).

Skills:

• Strong written and verbal communication skills for building positive relationships across all organizational levels.
• Exceptional organizational and multitasking abilities, with attention to detail.
• Technical proficiency with scheduling and work order software, or aptitude for learning new systems quickly.

Experience:

• Preferred: Previous experience in a call center, customer service, or administrative support role.

Adaptability:

• Ability to thrive in a fast-paced environment and respond effectively to changing priorities.