Customer Service Representative

Job Title: Customer Service Representative (Onsite)
Location: Indianapolis, IN 46241
Contract Duration: 6+ months, possible extension

Schedule: Monday–Friday, 7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM


Position Summary:

• Support financial and customer service operations by managing invoicing, data integrity, and cross-functional communication across business segments.

 
Essential Functions:

• Prepare invoices and credit memos accurately and on time
• Maintain and manipulate data structures for financial system integration
• Consolidate and load invoicing data into financial platforms
• Set up billing and time tracking projects
• Prepare shipping invoices and coordinate pick, pack, and shipment of small devices/sensors
• Compile, analyze, and report financial data across departments
• Ensure data integrity in all reporting activities
• Research and resolve billing discrepancies and general inquiries
• Secure proper approvals and support audit compliance
• Track contract value changes and perform authorization activities
• Complete month-end closing activities

 
Minimum Qualifications:

• High school diploma or equivalent
• Minimum of 2 years of experience in a related role
• Relevant academic or vocational qualification

 
Education:

• High/Secondary school diploma required

 
Preferred Qualifications:

• Experience as an Invoicing Coordinator
• Background in medical billing or similar financial operations

 
Top Skills:

• Proficiency in Microsoft Office programs
• Strong organizational and time management skills
• Ability to handle sensitive data confidently
• Multitasking with high-quality output
• Excellent written and oral communication (direct customer contact required)
• Effective interaction across all organizational levels
• Detail-oriented with analytical and problem-solving abilities
• Working knowledge of accounting principles